Refund policy

At WINGYZ, we want you and your family to be happy with your purchase. If you need to cancel an order, return an item, or report a damaged or defective product, please review the policy below.

Cancellation

We accept order cancellation requests before the order has been shipped.

If you would like to cancel your order, please contact us as soon as possible at wingz2026@gmail.com with your order number.

  • Orders canceled before shipment will receive a full refund.
  • Once an order has been shipped, it can no longer be canceled and will be subject to our return policy.
  • If an order has already entered production or fulfillment and cannot be canceled, the order may also be subject to our return policy.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must:

  • Be returned within 30 days of delivery.
  • Be in the same condition as when you received it.
  • Be unused and free from scratches, damage, or signs of wear.
  • Be returned in its original packaging whenever possible.
  • Include the original order number, receipt, or other proof of purchase.

To start a return, please contact us at wingz2026@gmail.com with your order number and the reason for the return.

Please do not send an item back before receiving return instructions from WINGYZ. Items returned without prior authorization may not be accepted.

Returns Due to Change of Mind

If you ordered the wrong product, changed your mind, or no longer need the item, you may request a return within 30 days of delivery, provided the item meets our return requirements.

For these returns:

  • The customer is responsible for the return shipping costs.
  • Original shipping charges are non-refundable.
  • The item must be unused and returned in its original condition and packaging.
  • If the returned item is damaged, used, missing parts, or no longer in resalable condition, we may reduce the refund amount or reject the return.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, incorrect, or with missing parts, please contact us at wingz2026@gmail.com as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • Clear photos or videos showing the damage, defect, or issue.
  • Photos of the product packaging when applicable.
  • The part number(s) of any missing or defective parts, if available.

After reviewing your claim, our customer care team will determine the appropriate solution. Depending on the situation, we may provide replacement parts, a replacement product, a repair solution, or a refund.

For approved claims involving products that arrived damaged, defective, incorrect, or with missing parts, WINGYZ will cover the applicable return or replacement shipping costs.

Return Condition

Returned items must be in their original condition.

If an item has been used, damaged, scratched, altered, or returned without its original packaging, we may:

  • Reduce the refund amount to account for the loss in value; or
  • Decline the return if the item is no longer suitable for resale.

Any promotional gifts or free items included with the original order must also be returned. If a promotional gift is not returned, its retail value may be deducted from the refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Gift cards.
  • Final sale or clearance items, unless they arrive damaged or defective.
  • Customized or personalized products, where applicable.
  • Items that have been used, altered, or damaged after delivery.
  • Items that are returned without prior authorization.

If you are unsure whether your item is eligible for return, please contact us at wingz2026@gmail.com before sending it back.

Exchanges

If you would like to exchange an item for a different product or variant, please contact us at wingz2026@gmail.com.

Depending on product availability and the reason for the exchange, we may recommend returning the original item and placing a new order for the desired product.

For exchanges caused by a defective, damaged, or incorrect item, WINGYZ will work with you to provide an appropriate solution.

Return Shipping

If the return is caused by the customer, such as a change of mind, ordering the wrong product, or no longer needing the item, the customer is responsible for the return shipping costs. The specific shipping fee will depend on the shipping carrier and service selected by the customer.

If the return is caused by WINGYZ, including cases where the product arrives damaged, defective, incorrect, or with missing parts, the customer will not be responsible for the applicable return or replacement shipping costs. WINGYZ will cover the applicable shipping costs.

Please use a trackable shipping service when returning an item. WINGYZ is not responsible for returns that are lost or damaged during return shipping without valid tracking information.

Return Address

United States

[INSERT RETURN ADDRESS]

Please do not ship your return to this address until your return request has been approved and you have received return instructions from WINGYZ.

Additional return locations may be provided depending on the customer's country or the fulfillment location of the order.

Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.

If your return is approved:

  • The refund will be issued to your original payment method.
  • Refunds will generally be processed within 10 business days after the return has been approved.
  • Your bank or credit card provider may require additional time to process and post the refund to your account.
  • Original shipping charges are non-refundable unless the return is due to a WINGYZ error, such as an incorrect, defective, or damaged item.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at wingz2026@gmail.com.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have a statutory right to cancel or return your order within 14 days of receiving the goods, without providing a reason, subject to applicable law.

This statutory right does not affect any additional return rights provided by our 30-day return policy.

Items returned under this right must be handled and returned in accordance with applicable law. Where permitted by law, the customer may be responsible for return shipping costs.

How to Start a Return or Claim

To request a return, refund, replacement, or damage/defect claim, please email:

wingz2026@gmail.com

Please include:

  1. Your full name.
  2. Order number.
  3. Product name.
  4. Reason for the return or claim.
  5. Clear photos or videos when applicable.

Our customer care team will review your request and provide the next steps.

Please do not send any product back without receiving return authorization and return instructions from WINGYZ.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us at:

Email: wingz2026@gmail.com

WINGYZ reserves the right to update or modify this policy when necessary. Any changes will be posted on this page.